FAQ

PRE ORDERS

Why are items on pre-order?

We are a super tiny business and we only purchase limited amounts of stock at a time. We are very fortunate to say items sell out very quickly. We open pre orders to allow customers to reserve items before they arrive to avoid disappointment.

When will my pre-order item be dispatched?

When you purchase an item you will be given an estimated dispatch date. We try our best to match these dates but sometimes we are unable to due to shipping delays out with our control. If you are unsure about the dispatch date, get in touch.

 

RETURNS

What is your returns policy?

To view our returns policy CLICK HERE

How do I process a return?

To process a return CLICK HERE please do not return items without processing it first via the returns platform. You MUST include your name and order number or we will be unable to process the return.

UK DELIVERY

How long does UK delivery take?

  • Royal Mail 1st Class : 1-3 working days
  • Royal Mail 2st Class:  2-4 working days
  • Royal Mail Tracked 24: 1-2 working days
  • Royal Mail Tracked 48: 2-3 working days
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    When will my item be dispatched?

    We use a fulfilment warehouse to pack and fulfil our orders. They fulfil orders from Monday-Friday. We will aim to dispatch orders the same day if placed before 1:30pm.

     

    INTERNATIONAL SHIPPING

    Do you ship internationally?

    Yes! We ship tracked worldwide. Shipping is calculated accurately at checkout. Please be aware that international shipping may be subject to customs charges. This is unfortunately out-with our control and the customer is responsible for paying these fees.

    How much does international shipping cost?

    International shipping is worked out accurately by weight and country at checkout. You will be able to view shipping options at checkout before placing an order.

    How long does international shipping take?

    We are still experiencing longer delivery times due to Brexit and COVID 19. Find estimated delivery times below:

  • Shipment to Germany: 7- 12 Days
  • Shipment to the rest of Europe: 10 – 18 Days
  • Shipment to USA & Canada: 6 – 13 Days
  • Shipment to the rest of the world: 7 – 14 Days
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    Do I have to pay customs/taxes?

    EU - Orders under 150 EUR will not incur extra charges as taxes are paid and handled by us at checkout. Orders over 150 EUR will have to pay these taxes on delivery.
    USA - Orders under $800 will not incur charges
    Rest of world - Depending on your country you may have to pay duties on delivery. if you are unsure please get in touch


    Hemp & Hope is not responsible for paying any additional fees on delivery.

     

    HEMP QUESTIONS

    Why do you use hemp?

    Hemp is one of the most sustainable materials on the planet. You can learn more about hemp here: LEARN ABOUT HEMP

    Can Hemp get you high?

    No, Hemp cannot get you high. It is often confused with its psychoactive cousin Marajhuana which contains THC ( the compound which gets you high). Hemp contains only 0.3 % THC compared with 15-20% THC in Marijuana.

    OTHER QUESTIONS

    Do you offer wholesale?

    Yes! We do offer wholesale pricing to retailers internationally. You can apply to become a retailer HERE

    When will you be restocking...?

    We restock items as and when needed, we have a super small production team in Nepal and sometimes it takes a while for us to restock. If we are about to restock an item, just before it leaves Nepal we usually open pre orders. Please get in touch if you are looking for a specific item.

    Based on 205 reviews
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    Order never arrived

    I am really disappointed. My order never arrived and no one answered my Emails.

    Stunning bag

    Very sturdy and can easily fit laptop :)

    Absolutely gorgeous!

    I got these after having the burgundy yangra jumpsuit for almost a year and I am so glad I did! They are aboslutely gorgeous! A slightly thinner fabric than the burgundy ones but that makes them super versatile! The sizing is great, I got a size 8 after using my top measurements and they fit perfectly! Thank you so much! Absolutely love this shop :)

    Love it

    My granddaughter has this shirt and I loved it , she sent me all the details and link , I did ask her if she would mind me having one and she said absolutely not , so I sent for it , quick and efficient, thank you

    I’m in love!

    This absolutely beautiful bag comes with me everywhere. It fits my camera perfectly and i love the earthy fall colors. I get lots of compliments about it as well :) Really happy with it!

    Perfect!

    I was so happy to find that this pencil case fit my 134 colouring pencil set, along with my compass, various pens, and a few small things like sharpener etc. It’s hard to find a case that is big enough for a 130+ set while still looking pretty. I’m over the moon with the general quality of it & the colour fits my decor to perfection. I bought the red makeup bag. I would say it’s red with a “wine” tint in reality. Purply red. I was so chuffed that it’s eco-friendly and amazing to plant some trees in the process too :)

    Love this shop

    One of my favourite small businesses. Have a few items will buy again

    So lovely!

    Honestly in love with this top and want it in every colour. I’m between 10-12 and I got a medium and it fits perfectly!!! xx

    Cute

    Love this top lightweight and comfortable

    best bag I own!

    I am so so in love with this bag! the quality is amazing, i know its going to last a long time! I've had so many compliments, everyone is asking me where i got it! Im happy to tell them it was from a small independant sustainable business in the UK which is so cool! I struggled to find anything nearly as nice. So happy with my purchase, customer service was top notch too!

    Yangra Jumpsuit - Burgundy

    Hemp Pinafore - Emerald Green

    S
    Lhoste Wrap Top - Black
    Sinead Brereton

    Lhoste Wrap Top - Black

    Beautiful!

    LOVE this colour. A number of people have said it in other reviews and I agree - you need to size up. Check the size chart against your measurements to make sure you're getting the right size - I ended up having to go up 2 sizes. I also have to hem the legs as they're way too long on me, but that's an easy fix.

    This isn't normally a piece I would buy as I didn't think I'd like the style but as soon as I saw this in burgundy, I just had to have it! I'm so glad I bought it! It's super comfortable, a stunning colour, and very flattering. I'll be wearing it all the time!

    Love this top, love this company

    I had originally bought this in raw and when it arrived there was a pull in one of the threads that was quite noticeable. I wanted to exchange for this colour and a larger size anyway and Danielle could not have been more kind and helpful! The return/exchange process is super easy, Danielle is directly in touch with you with a personal email as soon as she can be, and everything is shipped out REALLY quickly.

    This top is feminine, flattering, and a gorgeous colour. I love the company's ethos, Danielle is lovely and so helpful, and the clothing and bags are beautifully made from a beautiful and sustainable fabric - what more could you ask for? :-)

    GORGEOUS

    This colour... It's stunning. SUPER comfy, I love the coconut buttons, and I'm basically going to live in this shirt! If you're thinking of getting one, just do it. You'll love it!

    Love the colour and size

    PERFECT to fit all my makeup bits and pieces and it's such a lovely fabric and colour. I've got my eye on more of your lovely bags and backpacks, so I'll certainly be back for more!

    Love these!

    As someone else said in another review - these will go with everything! The colour is not like anything else I've seen but it's neutral enough to go with so many tops. Do check sizing as I had to size up from my usual size but following the size guide, they fit great! Also, they're great for someone short like me as they are cropped on someone average height but fall as full-length trouser on me. I love them! I'm hoping they'll eventually come out in different colours as I'd love another pair!

    Super comfy, super cute!

    I bought several items in my order and I think this is my favourite piece! The hemp fabric for all my items is just gorgeous, but in these dungarees it's so comfy and I know it'll just get softer with each wash! I will say I'm quite short at 5'3 so have to hem the legs and may move the buttons to get a tighter fit on top, but it's all worth it as these will last ages. Love them!

    Second time lucky!

    F
    My first order of Burgundy dungarees were a very snug fit...I could have had a refund, but Danielle offered to measure and compare the next size up for me. I'm short and was worried about the length of the bodice bit. Anyway the good news is I have a pair that fit really well! Took a while but worth the wait to get a good fit, great colour and an ethically produced pair of dungarees!

    Fab backpack!

    Loved this backpack. The pockets are all ideal size for my needs. Only thing I would suggest though is to get some wax on the zips. They're really rough which makes it slightly awkward when standing in busy queues trying to put purses etc away. I still love it though!

    Tula Backpack

    I highly recommend this company. I'm very happy with backpack,it's good quality and smell very nice.

    Amazing!

    Such a nice design with the perfect amount of space in both the main compartment and front smaller compartment. Quality material too and very comfortable to wear! Definitely worth every penny, and nice to know it’s also doing some good for the environment! Would highly recommend.

    Fabulous clothing

    Sadly I had to return my order as the sizing didn’t suit my shape, but the styles are great and very well made.

    Red Wrap top

    Such a beautiful top, the red is divine and it’s so light and breathable, it’s my favourite top so far..I will be ordering an other colour as I’m so in love
    Thank you Hemp & Hope
    Claira